SkyHills Casino - Player’s account is closed but funds are delayed.

I requested a self exclusion after a run of bad luck , I tried one last deposit which then finally won but the site then closed my account. I emailed to reopen which they then refused as I had requested the self exclusion, I asked what's happening with my available balance and they said it would be sent to my account but almost THREE WEEKS LATER STILL NOTHING and I get the same email each time saying it's being felt with and be patient, which I do feel I have been but now feel annoyed and ignored

a few screen shots of emails enclosed

Hello,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with SkyHills Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please lease state the reason for your self-exclusion request?
• Have you accumulated your winnings with the help of bonus, please?
• Could you please forward all communications you have had with this casino to [email protected]? Kindly forward them as emails, not a screenshots.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

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Thank you for your patience, and stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear diddy5756,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina