HomeComplaintsSky247 Casino - Player's first withdrawal is delayed by a verification process.

Sky247 Casino - Player's first withdrawal is delayed by a verification process.

Amount: 700,000 INR

Sky247 Casino
Safety Index:Low
Submitted: 18 Mar 2024 | Case closed : 18 Mar 2024
Case closed Our verdict

Other

REJECTED

Case summary

9 months ago

The player from India had experienced a delayed withdrawal for 10 days due to an ID investigation by the casino. It was his first withdrawal attempt and he alleged that the casino was misrepresenting themselves. Despite having passed the casino's KYC examination, his withdrawal of 7 lakhs remained pending. We had informed the player that our forum only dealt with online casino complaints and lacked the insight to handle issues related to sports betting. Although we offered to contact the casino on his behalf for more information, we had to reject his complaint due to its nature.

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9 months ago

I have won and they are not giving withdrawals from past 10 days saying my I'd is under investigation when m asking time frame they saying there is no time frame I think they are trying to betray .I think they are fraud site now previously they were giving withdrawls of my friends but it's my first withdrawl and they are trying to betray I don't think they are huge site they are here to betray us by giving bonuses and cheating people

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9 months ago

Dear nshjhakalk,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Sky247 Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you kindly confirm if you passed the full KYC verification?

What types of games did you play? Were it slots, or live casino games, or did you participate only in sports betting?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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9 months ago

I made the I'd on 3rd March deposited nearly and amount of 40K INR and lost the amount after 8 days lossing amount as sky247 cashback of 24 percent on losses of new user I got a cashback of 9950inr which I placed bet in sports betting and continuing winning I won and placed withdrawl of 7 lakhs as the instant withdrawl option available in their site but after 24 hrs I contacted their site they said my withdrawl is on hold due to investigation going on iny site they I asked them the reason they said they can't tell and I need to wait then I asked timeframe some of them told 7-10 days and some told their is no timeframe I kept opening the chat option but no one gave a particular solid reason and timeframe they just saying I need to wait and now I think they have cheated me as my withdrawl is pending from 9 days and I have g did anything such to be investigated just put the right bets in sports betting and luckily I won but now I m not getting withdrawls and losing hopes it they do not give withdrawl I will file a cyber complaint against their site to bring it down also use some of my friend who r famous on social media to bring them down and show their reality to world

And yes I have successfully passed their kyc examination

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9 months ago

Thank you for the update.

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards

Veronika

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