The player from Germany has been struggling to withdraw his winnings for three months. This complaint was closed as unresolved as the casino was given sufficient time to address and rectify the withdrawal problems.
Scatterhall Casino - Player's struggling to withdraw his winnings.
Black points: 487
Amount: €4,500
Scatterhall Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.0
Scatterhall Casino has a Safety Index of 1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Delayed payment, status unknown
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
My payout has been going on for almost 3 months now, at first I thought everything was quite normal and understandable until the payout process became more and more viscous and I am here now waiting for my next payout of 500 euros to be confirmed (500 is the daily limit) which already is waiting for confirmation for almost a month.
Furthermore, it became more and more noticeable that the support team does not really help but rather lets time pass and actively tries to make this process last longer and then there is less and less information coming out later on in the course of this problem and one has the feeling more and more straight to be scammed.
I exchanged views with a few other people affected and this then showed that the method used is the same for alone (1000-1500 euros paid out where a far larger amount sits on the account balance and still has to be paid out`) this is at all the same.
It seems as if this action was planned and one never had the intention to found a functioning casino.
As a further refinement, the bonus offer seems very lucrative in order to attract as many players as possible. Daily deposit bonuses of 200% and upwards are very unusual in the industry but are still represented.
In summary, there is a lot to be said against the casino, if you can even call it that.
Automatic translation:
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2 years ago
Dear kingned1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the casino processed some of your withdrawals in the past? Could you please post here a screenshot of your withdrawal history?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
The casino paid out part of the sum, but it took longer and longer and I had to wait months for the payouts to be made.
I reached the account balance with a bonus.
I'm still waiting for the rest of the payouts of 4500, 1500 have been paid out, the last payout was almost a month ago. 
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2 years ago
Dear kingned1,
We would like to take this opportunity to express our sincere appreciation for your patience and understanding during the recent delay in processing payments. We understand that this has been a frustrating time for you, and we want to assure you that we have been working tirelessly to resolve the issue as quickly as possible.
We would like to apologise for any inconvenience this may have caused you and for any stress or worry that it may have caused. Unfortunately, we have been experiencing a larger issue with one of our payment portals, which has impacted our ability to process payments as efficiently as we would like.
However, we are pleased to announce that payments are now moving again, and we will be processing cashouts for our players today. We know that this news will come as a relief to you, and we are working hard to ensure that this delay does not happen again in the future..
As a token of our appreciation for your understanding, we would like to let you know that each player will find a small goodie in their account in the coming days. We hope that this gesture will help to make up for any inconvenience caused and that you will be able to enjoy your time playing on our platform.
Once again, we apologise for any inconvenience caused by the delay in processing payments. We wish you the best of luck with the goodie you will receive soon and look forward to continuing to provide you with the best possible gaming experience.
Thank you for your continued support and understanding.
Sincerely,
Scatterhall / Spinpirate
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2 years ago
Translation
small update Tuesday morning and the outstanding payout is still pending so far there are a few days left for the fulfillment of the casino's statement I hope that it will turn out for the better even if there are hardly any visible reasons for this.
It might be necessary to downgrade the casino at Casino-Guru to at least warn others.
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2 years ago
It seems that the casino is working on the issue, so I would give it a few more days. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.
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2 years ago
Translation
The casino has officially stated that there is no problem at all and the problem has already been fixed, so I don't know what I'm waiting for until the casino answers my case.
Today is Wednesday, so there are still 2 days left until the promised payment, after which all legitimation is lost, at least on my side
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2 years ago
Translation
There shouldn't be a problem at the moment and nothing has changed in my account, the payment is still pending (pending) nothing has changed repeated requests in the live chat always got the same answers.
Here in the quote: (Not yet. Problem is solved and your case has been sent so it should be in your account in the shortest possible time).
For me, the suspicion of fraud is growing and maybe you should take a closer look at it.
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2 years ago
Dear players,
We hope this message finds you well. We regret to inform you that it has come to our attention that payments are still being stuck at NodaPay. We were only made aware of this issue Thursday Late afternoon and have been trying to contact NodaPay to resolve it. Unfortunately, we have not been able to get through to them so far.
In the meantime, we want to let you know that Live Chat will be booking the goodies onto player accounts from today onward (one goodie per account waiting). If you have been affected by this issue and are still awaiting your goodie, please get in touch with Live Chat about it.
We understand how frustrating this situation can be, and we appreciate your patience and understanding as we work to resolve this issue. Thank you for your continued support, and we will keep you updated on the progress of this matter.
Best regards,
Scatterhall / Spinpirate
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2 years ago
We appreciate the updates and acknowledge that resolving the payment provider issue may pose a challenge for the casino. However, it is our stance that players should not have to wait for over a month to receive their winnings. As a result, we will grant the casino one more week to rectify the situation. If we do not receive confirmation from players that they have received their funds by Tuesday next week (11th of April), all ongoing complaints will be marked as unresolved. The casino will have the opportunity to reopen these cases once the issue has been resolved. We hope that the one-week deadline will be sufficient for all withdrawals to be processed successfully. We kindly request that players inform us if they receive their funds by Tuesday. Thank you for your patience and cooperation.
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2 years ago
Translation
The status is still the same after all this time Payout is pending Answers from the live chat are also still the same the site shows no intention of improvement.
I hope one last time that at least something happens before the deadline
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2 years ago
Disappointingly, it appears that the issue of delayed payments has not been resolved. Despite acknowledging that the casino may not be entirely to blame, we have received reports from several players indicating that the payment provider is unaware of the problem. Furthermore, we have not received any updates from the casino on this matter. As a result, we have decided to close all outstanding complaints as unresolved.
We understand that this decision may be unsatisfactory for players who are awaiting their winnings, but we hope that it will prompt the casino to take action. We hope that the decrease in the casino's rating, as a result of these unresolved cases, will serve as a motivation for them to make the necessary changes. The casino may request that the complaint be reopened in the future if the withdrawal process is fixed. In the meantime, we urge the casino to inform its players about the withdrawal issue and to work diligently to find alternative payment methods for its customers.
