The player from Nigeria had been waiting for two weeks for a withdrawal of $58.00, having initially been told it would take about five days. The sportsbook was reviewing his request at that time. The issue was resolved as the player confirmed receiving his payment. The complaint was marked as 'resolved' in the system.
RTbet Casino - Player's withdrawal request is delayed.
Amount: $58
RTbet Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
This sportsbook claims to be reviewing my withdrawal request, they previously told me via live chat that it was going to take 5 days or so, now its been 2 weeks. Below are the details of my withdrawal; I have also attached a screenshot as well.
We are checking your account details
$58.00 Payment:USDTether TRC20 Date: 18/04/2025, 07:59:30 Transaction ID: ad96b530-a3de-497d-b38e-242d76282e01
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1 month ago
Dear eodioko82,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
What types of games did you play?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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1 month ago
Dear eodioko82,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
