RTbet Casino - Player’s Neteller withdrawal has been blocked.

Hello,

My Neteller withdrawal method was suddenly removed. I use it exclusively for playing. Customer service claimed that Neteller was canceling the withdrawals, which was a lie. Now my funds are stuck. I want to withdraw my money to Neteller because it is the only payment method I have used.

Dear PADAWANAKU,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with RTbet Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings?

Could you kindly confirm if you passed the full KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear PADAWANAKU,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.