HomeComplaintsRoyal Planet Casino - Player has not received their winnings.

Royal Planet Casino - Player has not received their winnings.

Amount: $101

Royal Planet Casino
Safety Index:Low
Submitted: 23 Jun 2022 | Resolved : 14 Jul 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from US is struggling to withdraw their winnings. The player stopped responding, but we received evidence from the casino that the withdrawal was processed, therefore, we marked this complaint as resolved.

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1 year ago

They don't pay but want you to play

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1 year ago

Dear robertlmalone,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate?

Do you have a withdrawal request that has been pending for too long? Or did the casino confiscate your winning?

Have you tried contacting the casino regarding this situation?

Looking forward to hearing from you.

Best regards,

Kristina

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1 year ago

It been pending for to long and they have all my information and still not paying

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1 year ago

Thank you for your reply, robertlmalone. Could you please clarify when exactly you requested this withdrawal? Have you made any successful withdrawals before? Have you passed the verification?

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1 year ago

First withdrawal have been verified

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1 year ago

robertlmalone, when did you request the withdrawal, please?

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1 year ago

Dear robertlmalone,

The casino has informed us that you have been paid and they also share evidence. Could you please confirm that you have received your winnings? Can we consider this complaint resolved?

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1 year ago

robertlmalone, you have not replied for 2 weeks, therefore we are now forced to close this complaint. We will mark this complaint as "resolved" because in the meantime, we have been contacted by Royal Planet Casino and we have received proof that your withdrawal has been processed.

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