The player from US is struggling to withdraw their winnings. The player stopped responding, but we received evidence from the casino that the withdrawal was processed, therefore, we marked this complaint as resolved.
Royal Planet Casino - Player has not received their winnings.
Amount: $101
Royal Planet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Royal Planet Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Dear robertlmalone,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate?
Do you have a withdrawal request that has been pending for too long? Or did the casino confiscate your winning?
Have you tried contacting the casino regarding this situation?
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
It been pending for to long and they have all my information and still not paying
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2 years ago
Thank you for your reply, robertlmalone. Could you please clarify when exactly you requested this withdrawal? Have you made any successful withdrawals before? Have you passed the verification?
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2 years ago
Dear robertlmalone,
The casino has informed us that you have been paid and they also share evidence. Could you please confirm that you have received your winnings? Can we consider this complaint resolved?
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2 years ago
robertlmalone, you have not replied for 2 weeks, therefore we are now forced to close this complaint. We will mark this complaint as "resolved" because in the meantime, we have been contacted by Royal Planet Casino and we have received proof that your withdrawal has been processed.
