The player from Australia, who was fully verified, faced issues with a pending withdrawal that had initially been declined and later approved by customer service. He received generic responses and no helpful information, leading him to suspect it might have been a scam. The complaint was resolved by the Complaints Team, who closed the case after the player canceled his withdrawals and engaged in further gambling, indicating that the initial issue was no longer relevant. The player was reminded to adhere to the recommended 14-day waiting period for withdrawals in the future.
RollXO Casino - Player’s withdrawal is delayed and unresponsive.
Closed
Our verdict
Other
Amount: A$14,000
RollXO Casino
Safety Index:Very highCase summary
Discussion
Public
Public
9 months ago
Hi I’m fully verified. And the withdrawal was originally declined multiple times. But has been approved by customer service saying that it is now pending with accounts department. But now it hasn’t moved and customer service saying the same generic message and not responding with anything helpful. No reply from support@rollxo via email. I’ve found some similar reviews now looking into it and I’m afraid it may be a scam, which is disappointing as they have a fair few Aus/NZ "influencers promoting the site.
Public
Public
9 months ago
Hello Darnniii,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RollXO Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
9 months ago
Last time I spoke with them was 20 mins prior to writing this. Instant withdrawal is what is advertised. And some transparency would be good in the case if it is not going to be instant like it says.
fully verified for withdrawals was achieved yesterday so I could make the transaction. I was verified account days prior. Some was earned with deposits and deposits bonus’ but this was the first significant win in a number of deposits since creating the account.
Public
Public
8 months ago
Hello Darnniii,
As advised previously, withdrawals may take up to 14 days, especially if your account has just been verified.
Please let us know in case it would take longer to process it.
Awaiting your response.
Regards,
Nick
Public
Public
8 months ago
Hello Darnniii,
Can you please advise if there's been any update regarding your withdrawals - have you received them or any additional issue occurred?
Awaiting your response.
Regards,
Nick
Public
Public
8 months ago
Dear Darnniii,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
8 months ago
No I never received anything. Out of frustration I canceled the withdrawals and Placed large wagers on roulette hands seeing as it was being withdrawn by Rollxo. It was basically fun money that I had to pay for
Public
Public
8 months ago
Dear Darnniii,
I'm sorry to hear that you’ve lost your balance.
As the initial issue raised is no longer relevant, we will now proceed with closing the complaint.
Please remember to always observe the recommended 14-day waiting period for withdrawals, regardless of which casino you are playing with.
If you encounter any issues in the future, don’t hesitate to reach out.
Best regards,
Nick
