The player from Sweden has requested a withdrawal of €3000 in three parts and completed all verification. However, the player is unable to access the website to confirm if the withdrawal was successful. The player later confirmed all withdrawals were processed, therefore we closed the complaint as resolved.
Rollino Casino - Player unable to confirm the pending withdrawal due to website access issue.
Amount: 30,000 kr
Rollino Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Hi,
I’ve plated at the casino and made withdrawal of 3000 euros (1000x3) and did all verification - withdrawal "pending".
Got mail from them today 12:03 AM saying welcome to the VIP section just email us if there’s anything you need etc. from their mail: viprollinoteam.co
Tried to enter the page to se if the withdrawal was successful and can’t connect at all.
Have written to their supportteam mail, and the VIP mail directly afterwards asking about this issue with no answer at all, been 4h30min now.
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1 year ago
Dear Amadeuus1,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rollino Casino.
I checked the website today and it seems to be working.
Could you please advise if your issue persists?
Could you please specify when exactly you requested a withdrawal of your winnings?
Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Dear Amadeuus1,
I understand the unease that might arise from not being able to access the site, especially after a receiving our VIP welcome email. I'm here to provide clarity.
Currently, we are dealing with a technical glitch on our servers. This has inadvertently impacted several of our communication channels, making certain email addresses, including the one you reached out to, temporarily unavailable.
We deeply regret any confusion or stress this may have caused you.
On a brighter note, I'd like to confirm that your withdrawal request has been approved. You can expect the funds to be credited to your account shortly.
Thank you for your understanding and trust in us, and I genuinely apologize for the inconvenience caused. Please rest assured, we're working diligently to rectify the situation as swiftly as possible.
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1 year ago
Translation
Thanks Rollino.
Thanks Guru.
I will write again when I receive the money and confirm.
Thanks!
Automatic translation:
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1 year ago
All withdrawals has been successfully made from Rollinos behalf.
Thank you.
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1 year ago
Dear Amadeuus1,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you and Rollino Casino for your cooperation.
Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
