HomeComplaintsRollino Casino - Player's withdrawal is being delayed.

Rollino Casino - Player's withdrawal is being delayed.

Amount: €100

Rollino Casino
Safety Index:Below average
Submitted: 03 Oct 2024 | Resolved : 07 Oct 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 weeks ago

The player from the United Kingdom had successfully completed the verification process but faced issues with withdrawing his winnings, as the casino refused to pay him. The Complaints Team clarified that delays in withdrawal processing were common and advised patience. The issue was marked as resolved after the player confirmed that the matter had been addressed satisfactorily.

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1 month ago

Hello guys.


They are dont want to pay my money. After a succeful verifiaction and i never used any bonus from them.


please help me.


Istvan

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1 month ago

Dear HippodromeStar,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

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4 weeks ago

Solved. Thank you!

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3 weeks ago

Dear HippodromeStar,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru 

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