Rolling Slots Casino - Player’s struggling to withdraw his winnings.

Hallo zusammen, Roling Slots behält sich das Recht vor auszuzahlen wie die wollen. Habe 50€ eingezahlt und 1000€ gewonnen. Nun ja also da möchte man ja auch auszahlen, also zippi zappi verifizieren usw. wie üblich und dann your withdrawal is cancled bitte reduzieren Sie auf 250€ teile. Gut okay gemacht, dann kam 250€ aufs Konto und eine mail in der steht das die sich das Recht vorbehalten zu zahlen wie die es für richtig halten nach status da bei denen oder so ähnlich unter anderen steht dann dabei Auzahlungen finden 24h/Monat statt auf anfrage was jetzt ist mit dem rest des gewinns wird nur darauf hingewiesen das die sich das recht vorbehalten zu zahlen wie die wollen, schon ein geiler Scheiß der laden oder? Das heißt jetzt Warten und hoffen das es irgendwann dann mal ausgezahlt wird. Absolutes NOGO

Dear Andypump,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked general terms and conditions, and this is what I found (here):

"Withdrawal Policy

...

- RollingSlots has the right to determine its own payment and withdrawal terms and maximum and minimum withdrawal amount for each procedure, which may differ depending on the withdrawal method, account status, and other possible factors affecting the withdrawal process.

- There is a limit of 3 simultaneous withdrawal requests. The maximum withdrawal limits per transaction / in 24 hours/month are determined as follows:

per transaction: 500 EUR or equivalent in other currency

in 24 hours: 500 EUR or equivalent in other currency

per month: 10000 EUR or equivalent in other currency"

Did you receive any explanation why your winnings have been split into installments? Which payment method you have opted for? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Hallo , ich habe ohne Bonus gespielt. 250€ hab ich bekommen aber es wird nicht weiter ausgezahlt nach 24Std. genau so wie mir nicht mitgeteilt wird wann der rest kommt. Ich habe zur Auszahlung Banküberweisung gewählt da ich auch darüber eingzahlt habe. Was heißt denn jetzt 24/Monat bitte also dauert die Auszahlung jetzt 4 Monate?

We would like to inform you that your withdrawal request for the amount of 500 EUR and 500 EUR has been cancelled.

We kindly ask you to submit another withdrawal request and to divide it into several parts 250 and 250.

Please be informed that Rolling Slots Financial Department initiated this request with accordance to our established rule:

9.4. Withdrawal is carried out by transferring funds to the bank account of a Rolling Slots account owner if he made such a request. Rolling Slots has the right to limit the maximum withdrawal limit per transaction / in 24 hours/ month for Rolling Slots account.

Thank you for understanding, and please accept our apologies for any inconvenience.

If you have any questions, we will be happy to help you by Live Chat or email kyc@rollingslots.com

Kind regards,

Rolling Slots Financial Department

Thank you for contacting us.

We kindly inform you that Rolling Slots Financial Department will notify you about every payout by email.

Also, we kindly remind you that in accordance to our established rules:

9.2 The Casino reserves the right to transfer funds in a way different from the payment method specified by the Gambler.

- RollingSlots has the right to determine its own payment and withdrawal terms and maximum and minimum withdrawal amount for each procedure, which may differ depending on the withdrawal method, account status, and other possible factors affecting the withdrawal process.

Thank you for understanding, and please accept our apologies for any inconvenience.

If you have any questions, we will be happy to help you by Live Chat or email kyc@rollingslots.com

Kind regards,

Rolling Slots Financial Department

Thank you very much, Andypump, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi Andypump,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Rolling Slots Casino to the conversation to participate in the resolution of this complaint.

Dear Andypump,

As far as I know all of your requested withdrawals were successfully processed.

You can check all the information in your players profile, tab - History.

Best Regards,

Rolling Slots Representative.

Dear Andypump,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Even though we assume that the issue has been resolved, without confirmation from the player, we are forced to reject his complaint.