Rolling Slots Casino - Player's experiencing difficulties withdrawing his winnings.

They have been stalling hard on my payout. I'm making sure everyone knows these guys are scammers that try to keep your money as long as possible delay the process in hopes you spend th3 money before you can withdraw.

Dear Skhan8298,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Sure.

My license front and back - 4 times

Selfie with license 2 times

Banking information void 1 time

Banking information screenshot 2 times

Banking information with address 2 times

Why does it take over 20 emails? They are important part of processing lol.....

I want the guys who processed my deposit then to work on my withdrawal.

There is really 0 excuses here. This is just a bad casino. A bit revolted by you guys having them as 7.2 of 10 when the users have them 1.6 out of 5.

Lol what a joke

Thank you very much, Skhan8298, for providing the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Skhan8298,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Rolling Slots Casino to join the conversation and participate in the resolution of this complaint.

Dear Rolling Slots Casino,

Can you please provide an update on the status of the player's verification, and what is necessary to complete the process?

Kind regards,

Adam

Dear Adam,

As I can see, this player has been successfully verified on 22nd February and already got his first withdraw.

Kind regards,

Rolling Slots Representative.

Thank you for the update, Rolling Slots Casino.

Dear Skhan8298,

Can you please confirm that you have successfully verified your account and received your payment?

Kind regards,

Adam

Dear Skhan8298,

Please respond to this complaint and confirm that the matter is now resolved. I will extend the timer for 7 days. Please be aware that if we do not hear from you within the specified timeframe the complaint will be rejected.

Kind regards,

Adam

Hello all,

It seems that this matter has been resolved, but without confirmation from the player we have no choice but to reject the complaint as previously mentioned.

It can be reopened at any time.

Kind regards,

Adam