Rollbit Casino - Player’s account has been banned due to alleged multiple accounts.

My account, which holds approximately $7k USD, has been banned. Suddenly, restrictions were placed on my account preventing me from withdrawing funds. Initially, they asked me for KYC (Know Your Customer) verification, which I promptly filled out, including taking pictures of my passport and face etc. After that, they requested a video call with me via Google Meet. They had me log into rollbit, my metamask wallet, and access binance, etc. They questioned how I purchase my cryptocurrency etc. Following our conversation, they banned my account simply stating that I broke the rules by creating multiple accounts.

I only have one account created from my device, and I have never created or used any other. I've made all the bets on my account myself. They are suspecting that it's my boyfriend's account, which is false and I can prove it, but they refuse to communicate. I have evidence from the bank for buying cryptocurrency with withdrawals in my name, and I can prove my source of income. I also have a notarized statement that I live with my boyfriend. I gave him money to buy ETH on binance and send it to my metamask.

I have posted all the details and attached evidence on this forum.

Dear sanjast, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Have you accumulated your winnings with or without an active bonus? Has the casino approved your KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

About 2 years ago, the partner created an account through his device. However, that account has not been active for over a year and it has been minimally used. We live together and IP must have been different back then. My account was used by me and only me, no one else had access. My account on that site is in the red in total, I played a lot, I was platinum rank, on hundreds of sports bets, the bonus is not relevant with the winnings because it is too small. I did KYC within 5 minutes of when they asked me (I took a photo of my passport and sent a selfie). KYC is approved.

Please read my post on the forum, there I explained everything in detail and posted the evidence:

https://bitcointalk.org/index.php?topic=5470942.msg63021805#msg63021805

As you can see on the forum, they still posted on my announcement and returned my money... Everything turned out ok, but if I hadn't tried so hard in all directions, I would never have seen the money.

Do I understand correctly that your account balance has been paid out? Please let me know if we may close the complaint or if there is anything else we can assist you with. Thank you.

The money has been paid, you can close the complaint

Dear sanjast,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards

Veronika

Casino.Guru