The player from Germany requested a withdrawal seven days ago and uploaded necessary documents for verification, but has not received any response from the casino. The chat support mentioned a three-day processing time, which has since passed without any confirmation or action.
Roby Casino - Player's withdrawal is delayed.
Amount: €50
Roby Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 14h 45m 25s
Case summary
9 hours ago
Public
Public
14 hours ago
Translation
Hello, 7 days ago I requested a withdrawal, uploaded documents for verification, and have not received any response from the casino. No confirmation of withdrawal, nothing at all. In the chat, they said it takes 3 days to process, but that time has passed. The money is still in the account ready for withdrawal, without any processing.
Automatic translation:
Public
Public
10 hours ago
Hello Damaca,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roby Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
