The player from Germany had requested a withdrawal seven days prior and had uploaded the necessary documents for verification, but had not received any response from the casino. The chat support had mentioned a three-day processing time, which had since passed without any confirmation or action. The complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, which had prevented further investigation into the issue.
Roby Casino - Player's withdrawal is delayed.
Amount: €50
Roby Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
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1 month ago
Translation
Hello, 7 days ago I requested a withdrawal, uploaded documents for verification, and have not received any response from the casino. No confirmation of withdrawal, nothing at all. In the chat, they said it takes 3 days to process, but that time has passed. The money is still in the account ready for withdrawal, without any processing.
Automatic translation:
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1 month ago
Hello Damaca,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roby Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
Hello, I played without a bonus, it was not necessary to upload documents so far, I still sent it by email, ID and the payments, the casino and I last wrote on 04.10, it was said that it would be ready soon but nothing changed in the payment history
Automatic translation:
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1 month ago
Dear Damaca,
As mentioned earlier, withdrawals typically take up to 14 days to process. Please keep us updated if it takes longer or if there are any changes to your request.
Best regards,
Nick
