RoboCat Casino - Player’s withdrawals are delayed.

Hello, I have been trying to collect three withdrawals of 500 in the account for over a month. I have 9000 but they are not going to pay me. I have had to hire a lawyer who has sent an email to see if it can be done amicably, but they do not even answer her. We are going to give them a week, otherwise we will take legal action. This place has all the hallmarks of a scam. In the chat they always answer the same thing, that they have raised the case but they do not give any response that is worthwhile.

Dear jesusatletico17,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with casino support regarding your delayed payout?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear jesusatletico17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I received money last week after 40 days, but I still have a lot to withdraw and it looks like they won't let me make another three withdrawals of 500 for another 40 days, if they even let me. This site is not serious.

Thanks for the update and explanation of the situation.

Share with me screenshots of your withdrawal history found in your player's profile summarizing the frequency of your withdrawals so we may confront the casino about the issue.

Thanks in advance for your cooperation. Share screenshots here or send the information to my email at tomas@casino.guru

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.