The player from Germany faced canceled withdrawal requests totaling 600 Euros due to alleged technical issues, despite having submitted the required documents three weeks prior. With no verification yet completed, she was frustrated by the lack of explanation and response regarding her pending withdrawals. The issue was resolved when she received all payouts after escalating her complaints, ultimately choosing to self-exclude from the casino due to ongoing issues.
RoboCat Casino - Player's withdrawal requests are delayed.
Amount: €600
RoboCat Casino
Safety Index:HighSafety Index
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8.9
RoboCat Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
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1 month ago
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Hello, on 25.11.24, the first withdrawal request was made, but all were canceled. My account is new and not yet verified. Documents cannot be uploaded. After inquiring about 3 cancellations, I was told there were technical issues. After the 3rd cancellation, I no longer believe this. I would like the 300 Euros to be paid out, as well as the other 300 Euros. There are 2 withdrawals pending, each 300 Euros via Visa Bank, which are being canceled. Documents were submitted 3 weeks ago without a response. Only the withdrawals are being rejected without any explanation, and the chat attributes this to technical errors. I do not believe this. Best regards, maevus
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1 month ago
Hello Damaca,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RoboCat Casino. Please allow me to ask you a few more question before we would move forward.
- Did you try to initiate the verification process through the casino e-mail support?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 month ago
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Hello, I haven't used a bonus, yes I have written emails and they said there was a technical error, it can't always be a technical issue, today was the last time I wrote in the chat and I was fobbed off there too, I should request a withdrawal again, this withdrawal always takes 3 days and is then cancelled, they then claim I cancelled it, I didn't cancel it, documents are available by email, in my account it says no verification necessary
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1 month ago
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email history
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1 month ago
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I always get the same text definitely ki
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1 month ago
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Today the same message as always, something is not right, it is about 1x payout from 25 11 24, now from 28.11.24 and and from today 30.11.24 a further payout of 250 euros, a total of 500 euros
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1 month ago
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This was cancelled, it is claimed, by me.
I have not cancelled it 3x failed withdrawals all cancelled and all technical errors and the same texts that are written by email very dubious doubt that the money will be paid out because no account can be verified even though documents are available
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1 month ago
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Today another email came cancelled without explanation, when asked was told to request a new payout, now have 2 active payouts on bank account
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1 month ago
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Hello today I wrote in the chat my question was not answered 
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1 month ago
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Hello, today 200 euros were booked, 300 euros are still missing, transfer from 27.11.25 paid out again on 1.12.24 is still being processed
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1 month ago
Hello Damaca,
Did you try to use a different payment method if this one keeps getting canceled.
Additionally, if your current withdrawals are pending less than 14 days, I can only advise to wait as it is the recommended period for any withdrawal.
Let us know in case of any updates.
Regards,
Nick
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1 month ago
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Yes, I have chosen bank transfer, a payment has arrived, a transfer of 100 euros is still missing
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1 month ago
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Hello, I can't get into my account, there is still a payment pending of 360 euros at robocat
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3 weeks ago
Dear Damaca,
Could you please confirm whether your account is still blocked? If so, did the casino provide an explanation regarding the situation?
If there has been any new communication between you and the casino since your account was blocked, please forward it to nikolas.b@casino.guru for further review.
Looking forward to your response.
Best regards,
Nick
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3 weeks ago
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Hello, everything is done
I have received all the payouts and have had myself blocked by the provider for these constant cancellations. I have decided to stop playing at the casino. Thank you for your help
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3 weeks ago
Dear Damaca,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
