The player from Germany faces canceled withdrawal requests totaling 600 Euros due to alleged technical issues, despite submitting required documents three weeks prior. With no verification yet completed, they are frustrated by the lack of explanation and response regarding their pending withdrawals.
RoboCat Casino - Player's withdrawal requests are delayed.
Amount: €600
RoboCat Casino
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Case opened
Current status
Waiting for Casino Guru to reply
6d 14h 20m 30s
Case summary
9 hours ago
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5 days ago
Translation
Hello, on 25.11.24, the first withdrawal request was made, but all were canceled. My account is new and not yet verified. Documents cannot be uploaded. After inquiring about 3 cancellations, I was told there were technical issues. After the 3rd cancellation, I no longer believe this. I would like the 300 Euros to be paid out, as well as the other 300 Euros. There are 2 withdrawals pending, each 300 Euros via Visa Bank, which are being canceled. Documents were submitted 3 weeks ago without a response. Only the withdrawals are being rejected without any explanation, and the chat attributes this to technical errors. I do not believe this. Best regards, maevus
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5 days ago
Hello Damaca,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RoboCat Casino. Please allow me to ask you a few more question before we would move forward.
- Did you try to initiate the verification process through the casino e-mail support?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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5 days ago
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Hello, I haven't used a bonus, yes I have written emails and they said there was a technical error, it can't always be a technical issue, today was the last time I wrote in the chat and I was fobbed off there too, I should request a withdrawal again, this withdrawal always takes 3 days and is then cancelled, they then claim I cancelled it, I didn't cancel it, documents are available by email, in my account it says no verification necessary
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5 days ago
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email history
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4 days ago
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I always get the same text definitely ki
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4 days ago
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Today the same message as always, something is not right, it is about 1x payout from 25 11 24, now from 28.11.24 and and from today 30.11.24 a further payout of 250 euros, a total of 500 euros
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4 days ago
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This was cancelled, it is claimed, by me.
I have not cancelled it 3x failed withdrawals all cancelled and all technical errors and the same texts that are written by email very dubious doubt that the money will be paid out because no account can be verified even though documents are available
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3 days ago
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Today another email came cancelled without explanation, when asked was told to request a new payout, now have 2 active payouts on bank account
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3 days ago
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Hello today I wrote in the chat my question was not answered 
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2 days ago
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Hello, today 200 euros were booked, 300 euros are still missing, transfer from 27.11.25 paid out again on 1.12.24 is still being processed
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10 hours ago
Hello Damaca,
Did you try to use a different payment method if this one keeps getting canceled.
Additionally, if your current withdrawals are pending less than 14 days, I can only advise to wait as it is the recommended period for any withdrawal.
Let us know in case of any updates.
Regards,
Nick
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