The player from Greece had requested a withdrawal of 200 euros on February 17th, but as of February 23rd, he had not received the funds. The casino's support team claimed his money was safe, but he was frustrated with the delay. The issue was resolved after he received the funds within 10 days. The Complaints Team marked the complaint as 'resolved'.
RoboCat Casino - Player's withdrawal is delayed.
Amount: €200
RoboCat Casino
Safety Index:HighSafety Index
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8.9
RoboCat Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 weeks ago
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1 month ago
Translation
I requested a withdrawal on Monday, February 17th and until today, February 23rd, nothing. In the chat they apologize and say that my money is safe. Who gives a license to such casinos that cannot pay out a 200 euro win.
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1 month ago
Dear Biskoto,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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3 weeks ago
Dear Biskoto,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 weeks ago
Translation
I got the money in 10 days but this casino is dangerous I wonder how it got approval from the gaming organization.
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2 weeks ago
Dear Biskoto,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
