The player from Lower Saxony won 600 Euros in the casino, but has been unsuccessful in verifying his account despite multiple attempts. Also, player expresses frustration with unresponsive support. The complaint was rejected as the player stopped responding.
RickyCasino - Player struggles with account verification.
Amount: €600
RickyCasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
Translation
Hello, I deposited 50 Euros into this casino and managed to make 600 out of it.
Afterwards, I attempted to verify my account, and sent ten documents for payment verification. However, they are always rejected. Support is not helping me and I have no idea what else to do. Please help me.
Automatic translation:
Public
Public
5 months ago
Hello Kingeckrim,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RickyCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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