RickyCasino - Player's withdrawal has been delayed.

good afternoon

I played at Ricky's casino and won 620 nzd, I make the withdrawal and they ask me for hundreds of documents

I upload all the documents, photos, deposits, etc. and they approve my account. Now they tell me that it takes 72 hours to send me my btc

it's crazy. If in any casino it takes 24 hours at the latest. It is generally instant gamdom, stake, rocketpot

If my retirement was immediate, I want my retirement just the same.

greetings

Dear benitezlucas, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

Dear benitezlucas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.