RickyCasino - Player is criticizing false advertisement of bonus.

I made my first deposit at Ricky casino, but I didn’t get my welcome first dep bonus. I went to support to get help and the guy was just rude and unhelpful and took so long between msgs, I just want my welcome bonus spent my last 30 on it.

Dear Wally1212,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account properly? Have you tried communicating this issue with the casino directly?

If there's any relevant communication please forward it to petronela.k@casino.guru.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Wally1212,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.