Rich Casino - Player’s withdrawal has been delayed.

Habe aber der Gewinn von 100 Euro vom letzten fall nicht bekommen und der neue Gewinn der sie auch genehmigt wurde habe ich auch nicht bekommen ich denke das sie das extra machen Danke noch für die Hilfe 

Dear Jasmkn1980,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Die 100 Euro warte ich schon seit etwa mitte Mai kann ich nicht genau sagen da ja mein Konto gesperrt ist.

es alles ist verifiziert und genehmigt worden 3000 Euro sollten spätestens am Freitag den 2 Juli angekommen sein nach 15 Arbeitstagen warte dauer

ich habe heute noch mal mein Bankauszug geschickt da sie meinen es sei ausbezahlt wurde

sie würden dem nachgehen. Sagen die schon 3 Wochen bei den 100 Euro.

Thank you, Jasmkn1980, for your reply. I would like to make sure that the withdrawal of €100 is related to your previously submitted complaint https://casino.guru/rich-casino-player-s-winnings-have-been-capped-1 and the payment of €3,000 is a new one.

Do I understand correctly that it has been approved two weeks ago but hasn't been processed yet and it's still pending inside your account?

100 Euro sind schon sicher 6 Wochen genehmigt.

und die 3000 Euro sicher schon 4 Wochen genehmigt.

Richcasino meint es sei ausbezahlt worden.

Have you received any tracking transaction number for your withdrawal of €3,000? Which payment method you have opted for? Thank you.

Nein Banküberweisung

Thank you very much, Jasmkn1980, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello  Jasmkn1980,

I'm Nick and I'll be assisting you from now on. I would like to ask Rick Casino to join us and help us resolve the player's issue.

Update die 100 Euro sind angekommen heute jetzt fehlen nur noch die 3000 Euro

Hello,

We hope this message finds you well!

Firstly we would like to apologize for any inconvenience this delay has caused on your end. We have checked on our end, and according to our investigation, the funds should be reflected in your account by the end of this week. Should that not be the case, please reach out to us at accounting [@] rich casino . com [typed together] so that we can further investigate.

Kind regards,

Rich Casino

Leider ist nichts auf dem Konto angekommen bis heute

Die Nachforschungen dauern auch Zeit 3 Wochen an

Dear Jasmkn1980,

Please let us know until friday if the money arrived.

Nein bis jetzt nicht habe auch e Mail geschrieben am Freitag ist noch keine Antwort gekommen

Habe das Geld bekommen

danke noch für ihre Hilfe

Dear Jasmkn1980,

Thank you for letting us know that the money has arrived. Please do not hesitat to contact us if you will come across any other trouble in the future, we will gladly try to help you. The complaint will be now closed as resolved.

Best regards,

Nick

Casino.guru