Rich Casino - Player claims that payment has been delayed.

So I've been playing on this casino for quite some time.

I had my account up to 600 but stopped and requested to withdraw 300.

I selected bitcoin because it says it's instant(it's not wait for them to approve)

I'm waiting and waiting, then I ask in chat what's up.

Suddenly my account has 350 playable, then suddenly .21 cents

They cancelled my withdrawal and sent me an email saying I was a bonus abuser. I've spent thousands at this casino, and have not abused bonuses. They took my 350 dollars, and said

We hope this email finds you well.Kindly note that your withdrawal was declined and the winnings voided since your account is in breach of our Terms and Conditions item 2.5.7. Bonuses offered by our casino are intended for genuine recreational players only. Abuse of any bonus offer will not be tolerated. We reserve the right to investigate, cancel, suspend or lock any account if bonus abuse is suspected. If an account is confirmed to fall under the Bonus Abuse category, we reserve the right to void all winnings generated on the account. Examples of bonus or promotion abuse, but are not limited to: claiming free bonuses that exceed a 3:1 bonus to deposit ratio (free bonuses include but are not limited to Free Spins, Calendar bonuses, Scratch Card bonuses, Tournament prizes, Race prizes, Mailer bonuses, Goodwill bonuses awarded by account managers, etc.)The account has been labeled as a bonus abuser and in consequence the funds have been voided.Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.Regards,

Rich Casino Support Team

This is total bs. they offer the bonus, but I've never had the ratio they say. Plus, why even offer a bonus if you are going to let people go into violation. Thirdly... I paid by credit card and everytime I did they charged me more then I was buying...

I think I might have to dispute the charges with my CC

Help! and thanks

Dear Wendel99,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Wendel99,

Have you received your withdrawal from the casino yet?

Dear Wendel99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.