Rich Casino - Player cannot log in to his account.

Good evening. I'm having trouble logging into my Rich Casino account. I haven't logged in for a while, but I'm not sure because I couldn't get support. I'm still leaving the prize money at the casino.

Dear G,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Are you receiving any error messages when you try to log in? If yes, would you be so kind and post here a screenshot? Do I understand correctly that there are funds being held in your account?

Have you tried contacting the casino via their email support support@richcasino.com?

I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible.

Looking forward to hearing from you.

Best regards,

Kristina

Good evening. I sent an email to support from that point, but I didn't get a reply. I still can't log in.

Thank you very much G. for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear G,

I’ll be taking care of your complaint from now on. I’ll contact the casino and see if I can help.

I would like to invite Rich Casino to participate in the resolution of this complaint.

Hello,

We hope this message finds you well!

Please note that we have located your account and it is not closed or restricted. Please attempt to log in again, and in case an issue occurs again, please send us a screenshot of the error you receive to support [@] rich casino . com [typed together] so that we can further investigate the issue.

Kind regards,

Rich Casino

Thank you, Rich Casino, for your reply.

Dear G,

I’d like to kindly ask you to follow the casino’s instructions. Please let us know once there’s any news regarding the issue. 

Good evening. I was able to log in. Thank you very much. However, I am wondering why I could not log in this time. I would like to hear your reply. I also have an account at a casino affiliated with this Rich Casino, but I can't log in to some of those casinos either. I would like to help you as well as this case. And I would like to ask why you cannot log in. Thank you.

Dear G,

I’m glad to hear the good news.

We would like to ask Rich Casino to comment on G’s most recent reply.

Hello,

We hope this message finds you well!

The inability to log in was due to a small technical issue on our end, however the issue has been remedied and we are very glad to hear that you succeeded in logging in.

Unfortunately we cannot speak for any other site, we recommend reaching out to the respective support or security departments.

Kind regards,

Rich Casino

Thank you, Rich Casino, for clarifying.

Dear G,

As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru