The player from Greece had three pending withdrawals of €100, €200, and €300 since 27/3/2024. Despite having contacted the casino, he was informed that the transactions were queued and the 3 business days waiting period had already passed without any progress. The player also mentioned that he was not asked to provide any supporting documents for the withdrawal. Eventualy the issue was successfully resolved, and the player received his money.
Revolution Casino - Player’s withdrawals are delayed.
Amount: €600
Revolution Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.4
Revolution Casino has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
7 months ago
Translation
Hello. The reason I am writing this is because there are three pending withdrawals of €100, €200, and €300, the first of which was made on 27/3/2024, and I have not yet received any updates or been asked to send any documents. When I communicate through chat, they tell me the transactions are queued and it takes three business days, a timeframe which has already passed.
Automatic translation:
Public
Public
7 months ago
Dear johnkamakaris,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Public
Public
7 months ago
Translation
It's been processed for so many days and even from the first withdrawal they haven't asked me to send the supporting documents they need, while in the first year it says that my account is identified.. I'm waiting
Automatic translation:
Public
Public
7 months ago
Translation
And over the weekend I had no update on the matter from their side
Automatic translation:
Public
Public
7 months ago
Translation
The case can be closed as my matter was settled and I received my money
Automatic translation:
Public
Public
7 months ago
Dear johnkamakaris,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
