Revolution Casino - Player’s withdrawal is excessively delayed.

Hello, I made a withdrawal more than 3 days ago, yet I still haven't received the funds. Yesterday, I contacted customer service to understand the reason for this delay, and they asked me to wait until today. However, today there's still no update. I contacted customer service again and they informed me that they have sent a reminder to the financial department and suggested me to wait or contact them again tomorrow afternoon. I am submitting this complaint because I suspect that this site might be a scam and I am concerned about whether I will ever receive my funds.

Dear rimmeltut,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I was not asked for verification, and they told me that I could deposit and withdraw whenever I wanted at the moment and that perhaps in the future there will be an identity proof. So at the moment the withdrawal is being processed without identity problems (KYC) as the amount of little importance, I don't think there are many problems. I deposited and withdrew to understand if the site is a scam or not. I'm waiting for updates and I'll write back here. Thanks for your availability

I will set the timer for an additional 4 days to allow the casino two full weeks to process the payment. If there’s no development by Sunday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

payment arrived, after numerous contacts with support. I asked again for the timing and 5 minutes later the funds arrived. I do not recommend depositing on this betting site (my opinion) because to receive 15 euros I waited a while, contacting the assistance. The case has been resolved, but many like me are disappointed by a betting site with very high withdrawal times. Thank you

Dear rimmeltut,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru