The player from Hungary had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player confirmed that the payment was received from the casino after the Complaints Team's intervention. The issue had been resolved, and the complaint had been marked as 'resolved' in the system.
Revolution Casino - Player’s winnings haven’t been received yet.
Amount: 130,000 Ft
Revolution Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Dear Casino Guru.
I would like your help. I haven't been there yet. I have been playing online casino sites for a few years now. However, I submitted a payment request at Revolution casino with 08.25, but nothing happened until today. I inquired with the customer service, but the same template text comes up, I saved all the conversations just to be sure. so it's been 9 working days, I sent an email to the site today, but they just ask for patience. Other partner sites keep the transfer within 3-5 working days.
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2 months ago
Dear janeska1009,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 months ago
I try to stay patient. 09.08 will be 2 weeks ago. I'm waiting waiting waiting :)
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2 months ago
Dear Casino Guru.
I received the payment from Revolution casino this morning. the amount has arrived on my account. thank you for everything :)
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2 months ago
Dear janeska1009,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
