Revolution Casino - Player’s account has been closed after winnings.

Hello, I've been playing at Revolution Casino for a while and a while ago, while I've won about 2000 euros and I have pending withdrawals, I was trying to play and I couldn't, I contacted support and they told me that the casino and my account were closed, however I asked them what would happen to my money and they told me that I would get it as soon as possible. Are you saying they blocked me because I won a large amount? Will I get the money I won? Thank you.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Revolution Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked? Could you please share with me the explanation you received from the casino to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Good morning, I have sent you an email with all the necessary information, I hope you can help. I am worried that I will not receive the money that I have justly earned.

Thanks for your replies and the submitted information.

Did the casino pay some or all of your funds since your last post?

Please let me know.

Good morning, I received a small portion of the pending analyses, I am waiting for the rest of the money,

Thanks for the update.

If the issue persists and our assistance is needed, please let us know, and we'll intervene.

You may choose to close the complaint as resolved via a dedicated option in the complaint thread if you believe the complaint is resolved.

Looking forward to your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear gina490,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas