Raging Bull Slots Casino - Player’s withdrawal repeatedly delayed due to ID verification issues and maximum cashout discrepancy.

I requested a withdrawal on June 10th even though it says June 18th. I received an email saying my request was successful and my withdrawal would processed shortly. I waited the full 10 business days to reach out. Each time I have contacted them it has been we need to verify you ID. I have sent it in multiple times and told it has been accepted and approved. My account has been approved since early June but they keep telling me it isn’t. I hav gotten multiple reason about my ID (cropped, not close enough, unreadable etc) it’s always something even though I hav been told it has been accepted. Now it’s due to the date of the withdrawal they can’t verify my bitcoin address and need to submit a new one.. I feel like I’m getting the run around. I have done everything they ask and all they tell me is check back in 48 hours. This is like my 9th check back and still nothing. They expect players to abide my every rule term and condition but they don’t have to.i find this casino shady and unethical

Dear 7cngkk2jhv,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please post a screenshot of your withdrawal history here in this thread?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I did not use a bonus and this is my first withdrawal

My account has been normal then after the first time I reached out after the full 7-10 business days my account needed verification even though it says valid and approved. I have sent in my ID 4 times. It’s not going to change in a week I am still who I say I am and that’s not going to change. They are only verifying I am of legal age. I even sent in a photo of me holding my ID just for extra. I have been over 21 for 30 years.

This is my entire transaction history

I got this message today from them.. why is it 300.00 short?

Updated info

Got this message this evening.. let’s see if I actually ever receive it.. the way they word things I have my doubts

Update as of today

the 300.00 withdrawal approval is gone

Thank you for your reply, 7cngkk2jhv. Could you please clarify your last message? Has the information about the withdrawal request disappeared from the withdrawal history?

it was in my notifications on Raging Bull then it disappeared.. I just went to transaction history and saw it was still there.. now now it’s just a waiting game for God knows how long

So after reading over the T&C it is not a withdrawal approval in my favor

Here is what I don’t think is right. The weekly cash back coupon clearly said no deposit no maximum withdrawal limit (which is why I redeemed it) But then they turn around and say it has a maximum withdrawal limit of 100.00 then approve 100.00 of my withdrawal request and denied the other 300.00. When I had proof that it did not have a maximum withdrawal limit then it was an "error" on the coupon. That’s not right. That’s intentionally misleading and deceitful. If they have to operate that way then nothing about this casino is legit. They can just make up the rules as they go.. the way they have it set up they will never have to payout any player. misleading bonus /coupon terms to get players to redeem them then turn around and say oops that an error the correct term and conditions are the casinos terms and conditions Is so wrong in so many ways. Is this a standard practice with online casinos?

Could you please forward the proof of what the coupon said to my email address (kristina.s@casino.guru)? Alternatively, post it here. If there is any related communication between you and the casino, please provide it as well. Thank you.

This is why I said what I said in a previous response. They purposely put misleading info on the coupons and then when it’s time for them to payout they say oh that’s an error but you always follow the terms and conditions within the casino. No one would redeem coupons if they knew they would never get their winnings. I would not have ever redeemed it if the max cash out said 100.00.

So I reached out today because today marks 14 business days.. of course no BC deposit. They needed an updated BC address and was told they would expedite it to the finance department to check back in 24 hours. They have had over a month now to process my withdrawal.. that’s what this past 14 business days was supposedly for.. all they are doing is giving me the run around with stall tactics.. come on.. just pay up and honor your customers instead of being flat out thieves!

Thank you very much, 7cngkk2jhv, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi 7cngkk2jhv,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite Raging Bull Slots Casino to the conversation to participate in the resolution of this complaint.

I want the 400.00 they owe me.. not 100.00 they claim to only owe. The bonus clearly stated NO MAXIMUM CASHOUT!!!

Reached out again.. same song and dance.. they need to verify BC address to escalate the withdrawal. This time the rep ended the chat when I disputed the approved withdrawal amount. I went back to read the terms and conditions and it says "unless specifically stated otherwise" which is specifically says in the coupon "this offer has no maximum cash out, enjoy!"

Greetings all,

I had a look and it appears that the withdrawal had already been approved at the maximum cashout amount of $100 for the free bonus in play at the time of the win. I also see that there is a recent update to the Bitcoin address and have forwarded the withdrawal directly to the finance department for express disbursal via Bitcoin. Hopefully we see some movement shortly.

Best wishes,

Nick and Raging Bull

The withdraw request was originally requested on June 18th.. was approved July 11th and it is now August 5th. Every time I have reached out it is always a request for an updated bitcoin address and it always we will escalate your request to the finance department and always nothing happens. It’s unacceptable. The time frame for payouts, the misleading terms and conditions.. it’s all unacceptable

Hi all,

Thank you for your replies.

Dear Nick and Raging Bull,

Why doesn't the player get her full winnings as the bonus has no max cashout?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Greetings all,

The win itself was from playing a $30 weekly cashback bonus with a 2x maximum cashout value ($100 minimum), the maximum cashout of $100 was paid in full on the 6th of August and has been confirmed delivered in Blockchain Explorer.

Best wishes,

Nick and Raging Bull

Hey Nick and Raging Bull

I believe this specifically states otherwise!!

Dear Nick and Raging Bull,

Since the specific bonus terms on the bonus card clearly stated that the bonus had no max cashout, the player should get paid in full. Otherwise, I'm afraid, the complaint will become unresolved.

Hey all,

I would tend to agree, I cross checked with the pop-up for the code and sure enough it is not displaying the proper cashout details for the bonus. I had this corrected immediately. Due to the circumstances I am definitely inclined to side with you here 7cngkk2jhv, I have requested the situation be reviewed once again by our approvals department in light of this newly supplied information. Hopefully they get back to me shortly with a revised approval. If not I will take further action on your behalf.

Best wishes,

Nick and Raging Bull

Fair enough.. Thank you

Thank you Nick and Raging Bull for your help.

Dear 7cngkk2jhv,

Please keep me updated.

I sure will Peter. I really appreciate your help and hope Nick comes through. It will change my outlook on Raging Bull and I will probably start playing again

Not sure what I need to reply on.. I already did but I guess I’ll reply so it doesn’t close yet

Dear 7cngkk2jhv,

Has there been any news?

Greetings all,

Thanks for speaking up 7cngkk2jhv, this had fallen off my radar. I had sent payment directly to finance for payout after approval and assumed it had gone out.

The funds in question were re-deposited and then approved for withdrawal some time ago, I then requested payout via Bitcoin which had been approved for one time usage in spite of the account not being eligible (there are exclusively credit card deposits in the account, in order to qualify for crypto withdrawal an account must be crypto active).

Finance has specified the remaining funds must be transferred via a valid withdrawal method, in this case bank wire transfer is the only method available. Please contact customer service via live chat 7cngkk2jhv and they will assist you in submitting the necessary documentation for bank wire transfer.

Best wishes,

Nick and Raging Bull

Nick,

my bank account is ineligible for international wire transfers. I can make a crypto deposit to become crypto eligible if need be. But I called and I can only send or receive domestic wire transfers. Let me know what I need to do

Greetings all,

So I have requested that an exception be made for payout via Bitcoin due to the circumstances and will need to wait and see what the response is on that.

Best wishes,

Nick and Raging Bull

I received 283.00 bitcoin this morning. I am assuming it is from raging bull.. so as far as I am concerned this case is closed and I am satisfied with the result.. I appreciated casino guru for your help and Nick for honoring this..

thank y’all!!!

Daphne

Hi all,

Thank you for the update.

Dear Daphne,

We’re thrilled to hear that your issue has been successfully resolved, and we’ll be marking the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation throughout the process. We’re glad that our intervention helped to resolve the situation, and we’re always here to support you if you encounter any other issues with this or any other casino in the future. Please don’t hesitate to reach out to our Complaint Resolution Center—we’re committed to helping players like you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also assist others who are considering contacting us for help with online casino-related issues.

Thank you in advance for your time.

Best regards,

Peter