The player from the United States has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Raging Bull Slots Casino - Player’s withdrawal has been delayed.
Amount: $1,000
Raging Bull Slots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
This will be my 4th or 5th withdrawal. They have always been quick. However this last withdrawal is taking longer than usual. It's been 12 business days now. All docs have been verified previously and its not asking for more verification. This is a bitcoin withdrawal like all of my previous withdrawals. Customer service keeps saying they will escalate but nothing changes. Everyday when I ask if there's an update it's the same thing, they will escalate.
Public
Public
2 years ago
Dear dbarrier1986,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if your winnings were accumulated with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Knowing that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
2 years ago
Hi Petronela! I logged in just now and my withdrawal has been approved! It hasn't been credited to my bitcoin account yet though! What a coincidence maybe! Thanks for responding so quickly to my issue!
Public
Public
2 years ago
Thank you, dbarrier1986, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you.
Public
Public
2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, dbarrier1986, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
