The player from Italy faced issues with multiple withdrawal requests, some of which were automatically canceled, and had not received any funds after two weeks. The player confirmed that the withdrawal had not been approved, leading to a standstill in the process. After further communication, the player successfully resolved the issue and received the funds.
QuickWin Casino - Player's withdrawals are delayed.
Amount: €1,000
QuickWin Casino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
14 hours ago
Public
Public
2 days ago
Translation
I have submitted many withdrawal requests, and some were automatically canceled. Now, after 2 weeks, I still haven't received any money. They keep saying they apologize for the inconvenience, but nothing has been resolved yet.
Automatic translation:
Public
Public
2 days ago
Dear f7pg89wgjk,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, I see that the currently active withdrawal requests were requested just a week ago. Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Public
Public
yesterday
Translation
The withdrawal has not been approved yet and this is the problem, everything is still at a standstill.. if the withdrawal had been approved I would wait without any problems
Automatic translation:
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yesterday
Thank you for your reply, f7pg89wgjk. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
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14 hours ago
Dear f7pg89wgjk,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
