The player from Greece faced issues with a rejected withdrawal request at Quickl Win, receiving no explanation despite her attempts to contact the casino. After filing a complaint, it was confirmed that she had requested a new withdrawal and eventually received her winnings. The issue was marked as resolved in the Complaints Team's system, and the player was encouraged to share her experience.
QuickWin Casino - Player's withdrawal request is rejected.
Amount: €160
QuickWin Casino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
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1 month ago
Translation
I requested a withdrawal at Quickl Win, and it was rejected without being told the reason. Even though I have tried to contact them, no one seems to know why.
Automatic translation:
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1 month ago
Dear black9angelas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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1 month ago
Translation
Good evening, they replied that my payment provider is responsible and that I should make a withdrawal request again
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3 weeks ago
Dear black9angelas, have you requested a new withdrawal?
Do you have any updates?
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3 weeks ago
Translation
Yes, I requested a new withdrawal on the 25th of the month and still nothing. I contact support but they tell me to be patient and nothing else specific
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3 weeks ago
Translation
The money has just been credited to my account
Automatic translation:
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3 weeks ago
Dear black9angelas,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
