The player from Greece faces issues with a rejected withdrawal request at Quickl Win, receiving no explanation despite attempts to contact the casino.
QuickWin Casino - Player's withdrawal request is rejected.
Amount: €160
QuickWin Casino
Safety Index:Very highSafety Index
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9.8
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Case opened
Current status
Waiting for player to reply
6d 3h 55m 18s
Case summary
20 hours ago
Public
Public
21 hours ago
Translation
I requested a withdrawal at Quickl Win, and it was rejected without being told the reason. Even though I have tried to contact them, no one seems to know why.
Automatic translation:
Public
Public
20 hours ago
Dear black9angelas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
black9angelas has 6d 3h 55m 18s to reply
