HomeComplaintsQuickWin Casino - Player's withdrawal request is delayed.

QuickWin Casino - Player's withdrawal request is delayed.

Amount: 200 R$

QuickWin Casino
Safety Index:Very high
Submitted: 25 Sep 2024 | Case closed : 11 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 weeks ago

The player from Brazil reported an unpaid withdrawal of R$200 requested on 19/09/2024, which was overdue beyond the site's recommended three-day period. Despite checking via chat and email, the responses had been automated and unhelpful. The complaint was closed since the player didn't respond to our follow-up questions and messages.

Public
Public
1 month ago
Translation



Subject: Resolution Request - Unpaid Withdrawal


Hello, Quick Win team,


I'm contacting you to report that I still haven't received the R$200 withdrawal requested on 09/19/2024. The three days recommended by the site have already passed.


I have checked the situation via chat and e-mail, but all responses have been automatic and have not solved my problem. I would like an update and the resolution of this withdrawal as soon as possible.


Thank you for your attention.


Sincerely,

Login: [removed by Casino.Guru admin]

[Geovanni ****]

[removed by Casino.Guru admin]

Edited by a Casino Guru admin
Automatic translation:
Public
Public
1 month ago

Dear dezuanilive3,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Public
Public
1 month ago

Dear dezuanilive3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
3 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news