The player from Austria had requested a withdrawal of 450€, but it was canceled due to alleged errors after three days. He re-submitted the request but faced issues accessing live chat for assistance, expressing frustration after spending approximately 2000€ at the casino. The Complaints Team had extended the communication period for seven days to allow for a response; however, due to a lack of communication from the player, the complaint was unable to be investigated further and was rejected.
QuickWin Casino - Player's withdrawal request is delayed and canceled.
Amount: €450
QuickWin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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2 months ago
Translation
I requested a withdrawal of 450€ three days ago, and it was pending until today.
This morning, I received an email saying the withdrawal was canceled due to alleged errors. I immediately re-submitted the request today (photo attached).
What I've read about quickwin so far is that this happens to some players.
When I click on the live chat, I can't get in (photo attached).
I'm asking for help... this can't be happening. I've certainly spent around 2000€ at this casino and now, the one time I win, I'm not getting my money.
Automatic translation:
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2 months ago
Dear lasagne144,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
- Did you use the same method for withdrawal as for deposit?
- Could you please share your communication with the casino regarding the canceled withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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2 months ago
Translation
Hello.
No, I haven't yet.
For me, no verification is currently necessary (I can't do it for whatever reason) (photo attached)
I played without a bonus.
No bonus works anyway, even if you click on a bonus before making a deposit you don't get the bonus!
Yes, I chose the same method as when making the deposit.
Photos attached. In the last picture I wanted to go to the live chat and then at the top right it says in a foreign language, no idea what but maybe you can translate it for me 🙏😂
Greetings Alex
Thanks for your help. 
Automatic translation:
Today my payment was cancelled again.
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2 months ago
Dear lasagne144, we advise players to complete KYC verification, as unverified accounts may face withdrawal cancellations, even though the casino claims verification is not currently necessary.
Have you also considered withdrawing funds via bank transfer?
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2 months ago
Translation
My problem is I can't do any verification. It's not possible on this site (Quickwin)
Automatic translation:
