QuickWin Casino - Player's withdrawal payment is delayed.

Good day, I made a withdrawal of 150 euros which has been approved and completed by Quickwin. In fact, my balance history shows that it is completed. However, I don't understand why the money has not yet arrived in my account (I have an account with Intesa San Paolo). The withdrawal was completed on 02/08/23. Do you think this is normal? Could it be that since they asked for my bank's BIC and my bank's IBAN, in addition to my own, I may have erroneously entered some incorrect data? I await your response, thank you.

Dear zanoirr86,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account.

We advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Thank you very much Tomas for your answer I will do as you advised me.

Good day

Hello, however today is exactly the fifth day after their reply that the withdrawal has been processed successfully and the transfer has not yet arrived in my account. It has never happened to me with any site to have to wait so long, I'm afraid that due to some incorrect data the transfer will not arrive.

Hello, can anyone help me? I contacted the casino because even today no money in the account, I asked them for the TRN code or the reference but they don't answer. I hope someone can help me. The withdrawal was processed on 02/08/23 today we are on 09/08/23, I'm starting to think that I will never see the money again.

I fully understand your frustration, zanoirr86. However, I will set the timer for an additional 6 days to allow the payment to be processed. If there’s no development by Wednesday next week, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

All right ok thanks again, even if honestly I remain of the opinion that there was some error because a withdrawal processed many days later on another casino there were no problems and I have already received the money, even though it was also a wire transfer from that casino international

One question, but do you think it is normal that they have always replied via email and now that I am insistently asking for the TRN or CRO codes to ask my bank if there is news of my transfer, they absolutely do not answer anymore?? I await answers thanks

Thanks for your reply.

In case of an error, the transaction should revert the withdrawal amount back to your casino balance. That occasionally happens and it can also take a while for the amount to appear. Please let me know if there is any news before we proceed to contact the casino.

Dear zanoirr86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.