The player from Austria faces ongoing issues with withdrawing funds from Quickwin, as their payout requests are repeatedly rejected due to a "restricted by group" notice. Despite providing the requested bank statements and having their identity verified, they received no clear reasons for the rejection.
QuickWin Casino - Player’s withdrawal is repeatedly rejected.
Amount: €347
QuickWin Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for player to reply
5d 0h 45m 30s
Case summary
2 days ago
Public
Public
3 days ago
Translation
Hello Casino Guru Team,
I have a withdrawal balance at Quickwin that keeps getting rejected for payout by Quickwin.
It always says "restricted by group" when I try to withdraw. They tell me to upload bank statements for a specific period, which I did, completely unaltered and visible. There are no other bank statements or transactions. Now, they keep telling me to upload it again. They seem to reject it repeatedly without providing any reasons, even though it is exactly what they ask for. It feels like they don't want to pay me out. My address and identity have already been verified. I've spent several hours communicating with them, but it leads nowhere. They just tempt me to gamble away my money, which I have partially done again. But I want to withdraw and not lose any more. I hope you can help me.
Automatic translation:
Public
Public
2 days ago
Dear Lukmaster02,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.
- Could you please list which documents you have already provided and when exactly did you send the last one?
- Are deposits in the casino and your name and bank account listed on the bank statement you submitted for verification?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
Lukmaster02 has 5d 0h 45m 30s to reply
