The player from Portugal had been waiting two weeks for a €147 withdrawal made on March 5th, with no verification requests or bonus games involved. Despite repeatedly contacting customer support, he only received automated responses regarding the delayed withdrawal. The player later canceled the withdrawal and resumed playing, ultimately losing his funds. The complaint was rejected based on the player's explicit request to close it.
QuickWin Casino - Player's withdrawal is delayed.
Closed
Our verdict
Other
Amount: €147
QuickWin Casino
Safety Index:Very highCase summary
Discussion
Public
Public
10 months ago
Translation
I made a withdrawal of €147 at this casino on March 5th and to this day I haven't received the withdrawal. There has been no bonus game and no verification request. The 14 days that casino guru gives casinos to make the withdrawal have passed, but it's still pending and will continue forever if I don't get your help. Whenever I go to the chat the answer is always the same automatic response, that the withdrawal is delayed but that I will receive it as soon as possible. There is no concern on the part of this casino's customer support for its customers because withdrawals are always delayed and they never care.
Automatic translation:
Public
Public
10 months ago
Hello guizinho8,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with QuickWin Casino. Please allow me to ask you a few more question before we would move forward.
- What kind of payment method did you use to withdraw with?
- Is it your first ever withdrawal request from the casino?
- Do you have any e-mail communication with the casino regarding this case which you can forward to [email protected]?
Looking forward to your answer.
Regards,
Nick
Public
Public
10 months ago
Translation
Good morning. The withdrawal request was made by cryptocurrencies which only reveals that the casino did not process the withdrawal because if it had, the transfer would have been immediate.
This is the second time I've withdrawn from this casino. The first time the same thing happened, the withdrawal was pending for more than 14 days and I had to write a complaint here. These casinos are constantly late with their withdrawals... I have 2 more withdrawals from other casinos that are managed by the same system and they have also been pending for 10 days.
I only contact them via chat, I can send them chat messages and they always reply automatically. I'll email you the chat conversation and the print screens of the withdrawal request I made on March 5th.
Automatic translation:
