A player from Greece has been trying to withdraw 2000 Euros from an online casino since September 13th, 2023. Despite completing requested ID verification, his withdrawals keep getting returned to him due to claims of an incorrect IBAN number. He believes the casino is delaying the process intentionally. The complaint was resolved as the player's withdrawal arrived.
QuickWin Casino - Player’s withdrawal is being delayed due to alleged incorrect IBAN.
Amount: €1,500
QuickWin Casino
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
SINCE SEPTEMBER 13TH, 2023, I HAVE BEEN TRYING TO WITHDRAW A SUM OF 2000 EUROS WITH A DAILY WITHDRAWAL LIMIT OF 500 EUROS AND A MAXIMUM OF 3 WITHDRAWALS PER DAY. AFTER 3 DAYS, THEY REQUESTED IDENTIFICATION AND TOLD ME THAT I WOULD BE ABLE TO WITHDRAW AGAIN ONCE IT WAS COMPLETED. I WAITED ANOTHER 3 DAYS, AND MY WITHDRAWALS WERE AS FOLLOWS: SEPTEMBER 13, 2023 (500), SEPTEMBER 14, 2023 (500), SEPTEMBER 15, 2023 (500) .. AFTER 2 DAYS, THEY RETURNED THE MONEY BACK TO ME STATING THAT I HAD ENTERED A WRONG IBAN..MY IBAN AND BIC OF MY BANK ARE COPIED AND PASTED FROM MY E-BANKING, SO THERE IS NO MARGIN FOR ERROR..I TRIED AGAIN AFTER THE VERIFICATION WITH A NEW LIMIT OF 800 AND 700 EUROS RESPECTIVELY, BUT THEY AGAIN RETURNED THE MONEY AFTER THREE DAYS. I SENT AN EMAIL, SPOKE WITH SUPPORT, AND NOBODY HAS HELPED ME ..I TRIED TO WITHDRAW AGAIN ON 25/09/2023 AND TODAY THEY TOLD ME THAT I HAVE A WRONG IBAN AND THEY CREDITED THE MONEY BACK TO MY ACCOUNT.. IT'S BEEN 2 WEEKS AND I CANNOT UNDERSTAND WHAT THEY ARE DOING, I HAVE ALREADY LOST 500 EUROS..I BELIEVE THEY DO IT ON PURPOSE SO THAT THE MONEY GETS USED UP,,
Automatic translation:
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1 year ago
Hello portounakos,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with QuickWin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you try to use a different withdrawal method if there are issue with the bank transfer? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
My account was verified on 16/09/2023 , the only other withdrawal method I can do is neteller and I have to make a deposit from them for them to put the money in because they ask for a deposit to be made and all the other options are crypto which we do not deal with .. it is the worst casino by far I am waiting for my withdrawal to be made and if it is done and not to play again not even a cent .. the worst by far ..
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1 year ago
Dear portounakos,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
