The player from Austria was experiencing difficulties withdrawing funds due to non-responsive support via live chat and email. Additionally, the site's verification process was not functioning, which hindered the withdrawal request. The player also mentioned a missing deposit of 100 euros. Despite our efforts to clarify the situation and provide assistance, the player did not respond to our inquiries. As a result, we could not investigate further and had to reject the complaint.
QuickWin Casino - Player is struggling with unresponsive support and withdrawal issues.
Amount: €800
QuickWin Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
QuickWin Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
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1 year ago
Translation
Hello. Live chat is never reachable and emails are not responded to. Verification on the site is not possible. How can I get to my money? Moreover, the withdrawal request is not being processed.
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1 year ago
Dear Fistaisda,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that you have not passed the verification yet?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
I didn't have an active bonus. If you want to verify yourself, verification is not necessary. There is no one available via lifechat or email. I also transferred 100 euros to my player account, which never arrived and was not transferred back. This casino is simply unresponsive
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1 year ago
Thank you for your reply, Fistaisda. Alright, so just to make sure I understand correctly. You have two issues - the first is delayed withdrawal and the second is lost deposit. Is that correct?
- Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal/transaction history here in this thread.
- if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Have you contacted your bank or payment provider already? Ideally, they should be part of the investigation.
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1 year ago
Translation
According to the casino whose life chat can be reached every 4 days, the money should have been transferred via Skrill today but nothing happened, how strange. How can this casino have such a good rating?
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