QuickWin Casino - Player believes that their withdrawal has been delayed.

Hii i made an account on quickwin casino on 14 November made a deposit via Litecoin didn't took any bonus played some blackjack and other live casino games and managed to win around 4600 which i requested to withdraw on 14 November 2024 , considering the 9.8 rating given by casinoguru management i thought the casino will quickly process my withdrawal but i was wrong, firstly they told me withdrawal will take atmost 3 working days for which i waited when withdraw didn't arrived they told me withdrawal will take 3-5 days now its around more then 11 days passed still the withdrawal is not yet processed from there end and still showing pending, now when i tried to contact their support team every time they are giving copy paste reply that withdrawal will be processed soon and they don't have any definate time to process withdrawal, i request casinoguru team to kindly help me and also reconsider your 9.8 ratings out of 10 to this casino, they seriously don't deserve this rating, i am attaching relevant screenshots and chat with their support in the attachment and if anything else is required from my side do let me know

Dear ekansh69,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear ekansh69,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello nick, thanks for your reply, however my withdrawal request is still not successful, i have asked so many times regarding my withdrawal from their support team but every time they are saying your issue is escalated but not giving any resolution, i am also attaching screenshot of my recent conversation with their chat support, request you to kindly intervene and help me

Thank you ekansh69 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello ekansh69,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite QuickWin Casino to join the conversation.

Dear QuickWin Casino,

Can you please provide an explanation as to why the player's withdrawal is still not processed despite the considerable time that has past?

Dear All,

We are happy to inform you that the withdrawal is already complete and paid out on our side.

Best Regards

QuickWin Team

Dear ekansh69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes i have received the withdrawal now thanks for your help

Dear ekansh69,

Thank you for your confirmation. We're glad to hear that our intervention helped to resolve the situation. We'll go ahead and mark the complaint as 'resolved' in our system. We would like to thank both parties for their cooperation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot Rate Casino Guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time.

Best regards,

Michal

Casino.Guru