The player from New Zealand had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn't been received yet. The player reported that the casino had cancelled their withdrawal requests multiple times without a clear reason. After communicating with the casino, they were advised to enter the full name of their bank during the withdrawal process. The player followed this advice and subsequently, the withdrawal issue was successfully resolved. The player confirmed the receipt of their winnings and requested the case to be closed.
QuickWin Casino - Player believes that their withdrawal has been delayed.
Amount: €400
QuickWin Casino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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10 months ago
Hi there
I've made withdrawal so many times with different methods since 11 Feb 2024 , it was canceled every time. After that I ask online support they always said it was a technical problems and ask me to do the withdrawal again without specific reason. I ask them for verification or any documents should I provide, they said our site no need.
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10 months ago
Dear Rave888,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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10 months ago
I asked them several times, they said no need to verify and cancel my withdrawal all the times. It's wasting time a lot to wait and resubmit my withdrawal.
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10 months ago
Thank you for your reply, Rave888. Have you made any successful withdrawals before? Do you currently have any pending withdrawal requests? Could you please clarify which payment methods you've already tried? If possible, please post a screenshot of your withdrawal history here in this thread.
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10 months ago
I've tried bank transfer, Visa via bank transfer and Visa. No successful withdrawal before and I've 1 pending withdrawal that I submitted few hours ago.
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10 months ago
Now I make 2 more withdrawal 350 and 250 EUR, so my totally withdrawal is 1,000 EUR, Let's see what happen next.
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10 months ago
My withdrawal from yesterday (400€) was canceled again then I ask the live support they said my payment was cancel by my Bank and ask me to contact my bank (Bank of New Zealand) directly -*-
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10 months ago
Have you accumulated your winnings with or without an active bonus? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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10 months ago
My winning isn't relevant to any bonus. However all of my withdrawals were canceled again last night, I ask online support they said I might put some wrong information problaby IBAN or Swift code but I'm 100% sure my information are correct and I have no problem when I use another sites. Then they suggest me to do it again via chrome browser. So I make another 1000 EURO withdrawal, I feel like they try to buy time or tricking me somehow
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10 months ago
Thank you very much, Rave888, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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10 months ago
Dear Rave888,
My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite a QuickWin Casino representative to join this conversation.
Dear QuickWin Casino,
Could you please advise the player on what steps he can take to receive his withdrawal as quickly as possible?
Thank you in advance for your help.
Mirka
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10 months ago
I got phone call from Quickwin yesterday. They said I must put the full name of the bank (I use BNZ bank they told me to put Bank of New Zealand on withdrawal box) So I try again this morning and still waiting for my withdrawal. In addition, they gave me whatsapp contact to talk to them directly.
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9 months ago
Dear Rave888,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Mirka
Casino.Guru
