Qbet Casino - Player struggles with low returns and technical issues.

I'm playing at qbet more than 2 years as vip , Even my loses bigger than my winnings , I'm always getting less than %10 or nothing from vip team , especially from beginning 2023 , I have discussed many times with vip manager that's really exhausting . Also always having technical issue with games slots and live casino , that's very bad experience, whats you can do for help ?

Dear Ceos88,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Qbet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify what is your VIP level at this casino? Could you please forward me the terms and conditions regarding your VIP level so we can check how much of a cashback you are eligible for?

When did you last communicate with customer support, and what was it about?

I hope we can help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Qbet there is vip team for loyal player , and vip manager returns loses of %10 always as cash back , I'm almost discussing with vip managers returning my %10 , for example I'd I lost 500 , they need return non wagering %10 50 , they return according to their feeling always less than %10 like 20 euros or 30 euros or nothing since beginning of this year, they did not return more than couple hundred euros like 500 or more , I'm complaining because in 2022 they were returning exactly same accurate amount %10 , I have exhausted with talking or discussing with vip manager , that's reason I'm complaining at here . Please help for solution .

Please forward any relevant communication between you and the casino regarding the issue as well as your transaction history to veronika.l@casino.guru. Alternatively, you may post the screenshots here.

Dear Ceos88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.