Dear Drizzydrake365,
Thank you for your feedback!

Dear Drizzydrake365,

First of all, thanks for your review. As a new casino, it is important to us to take in consideration your feedback.

We are sorry to hear that you had a bad experience with our website, however I can confirm that if you have won the bet fairly that we will pay out the winnings. We have absolutely no interest in 'stealing' money from players. We are planning on being around as a household online casino brand for a long time and that kind of behavior does not fit such a casino.

Regarding your comment, we would love to precise some points :
After analyzing your account and your way of betting, we notice some unfair activities :
Indeed, as written in our T&C : 14.6. if we should close your account because of collusion, cheating, fraud, money laundering, other criminal activities or breaching of the Terms of Use, which damaged us or any other Third side, the balance of your account will be non-refundable and deemed to be forfeited.

In addition to that, We have noticed that your player activity violates the terms and conditions (13.4.2 / 13.4.3).
Indeed, you have used advantageous methods (non-exhaustive list: sports odds below 1.30 / betting on red and black roulette etc.) in order to achieve the x1 wager having previously taken advantage of our bonuses without wager.

Our great offers on Telegram are developed by us for our customers. This means that we have no interest in suspending them for our players.

When a player attempts to gain an unfair advantage at the casino, the casino will take action, including forfeiture of winnings and bonus funds.

We hope to hear from you soon in order to clarify the situation, and we wish you a great day.

Kind regards,
Casinozer Team