1 year agoOriginalTranslation
horrible don't waste your time, 90 hrs after registering and sending documents I haven't received any feedback and now I can't get into the account after I made a gigantic rollover, I asked for time at the casino.
- no positive points
- it takes longer to check documents than ever before
- doesn't reply to emails in the time given
Automatic translation:
1
SlotoRush Casino
5 months ago
Hi jheymesmoreira66,
Thank you for your message - and we completely understand your frustration at the time.
We’d like to note that your case was successfully resolved and your winnings were paid out after the verification process was completed. We're truly sorry for the delay and inconvenience you experienced back then.
Since your last visit, we've made major improvements to our support response times, account verification flow, and overall platform stability. A lot has changed - for the better.
We’d really appreciate the opportunity to welcome you back and show you the improvements we’ve made. If you ever consider giving us another shot, we’ll be happy to assist you personally.
Best regards,
SlotoRush Team
Thank you for your message - and we completely understand your frustration at the time.
We’d like to note that your case was successfully resolved and your winnings were paid out after the verification process was completed. We're truly sorry for the delay and inconvenience you experienced back then.
Since your last visit, we've made major improvements to our support response times, account verification flow, and overall platform stability. A lot has changed - for the better.
We’d really appreciate the opportunity to welcome you back and show you the improvements we’ve made. If you ever consider giving us another shot, we’ll be happy to assist you personally.
Best regards,
SlotoRush Team
