1 year agoOriginalTranslation
I signed up to this casino with good intentions and won €800 a few days ago. My account was already verified, but the withdrawal was pending for over 24 hours.
It said that all withdrawals are processed manually. However, I find that nowadays a withdrawal can be made within 24 hours, especially if the account has already been verified.
Of course I started playing again, went from 800 to 1500, and then the free fall started.
I have to say that I played various games and the R TB were bad everywhere. Strangely, this only happens with real money. However, when they give me a bonus, I always get really nice winnings. However, I have to wager them 50 times. Which is completely irrational even these days.
I then wanted to close my account in the chat, but he told me he wasn't authorized to do that. So I sent an email there.
Today I get 50 free spins at ten cents each (which is a joke since I'm a high roller) and now I've written again asking them to close my account immediately. I'm excited to see what happens next.
All in all, the casino is not for me, you certainly have to be lucky, but if you play different games from different game providers the RTP should not be consistently bad
It said that all withdrawals are processed manually. However, I find that nowadays a withdrawal can be made within 24 hours, especially if the account has already been verified.
Of course I started playing again, went from 800 to 1500, and then the free fall started.
I have to say that I played various games and the R TB were bad everywhere. Strangely, this only happens with real money. However, when they give me a bonus, I always get really nice winnings. However, I have to wager them 50 times. Which is completely irrational even these days.
I then wanted to close my account in the chat, but he told me he wasn't authorized to do that. So I sent an email there.
Today I get 50 free spins at ten cents each (which is a joke since I'm a high roller) and now I've written again asking them to close my account immediately. I'm excited to see what happens next.
All in all, the casino is not for me, you certainly have to be lucky, but if you play different games from different game providers the RTP should not be consistently bad
- Nice page structure
- Payout duration far too long
- Support cannot close the account in chat
- Bonus Spins have a high RTP normal games without bonus do not
Automatic translation:
3
Rocket Spin Casino
1 year ago
Dear Cirolino,
Thank you for sharing your experience with us. We genuinely value your feedback and want to address your concerns.
We aim to process withdrawals as quickly and securely as possible. To ensure the security and accuracy of your transaction, our withdrawal process involves several steps. These include verifying your identity and processing the payment through our system. Please rest assured that the withdrawal requests are being handled as quickly as possible, and your funds are safe.
Regarding the gameplay, we want to assure you that all our games are designed to be fair, with RTP rates determined by independent providers.
We are very sorry to hear that you decided to close your account! We have checked and you were assisted via email, and your account has been closed, as per your request.
In case you need any assistance, please do not hesitate to contact us.
Thank you for sharing your experience with us. We genuinely value your feedback and want to address your concerns.
We aim to process withdrawals as quickly and securely as possible. To ensure the security and accuracy of your transaction, our withdrawal process involves several steps. These include verifying your identity and processing the payment through our system. Please rest assured that the withdrawal requests are being handled as quickly as possible, and your funds are safe.
Regarding the gameplay, we want to assure you that all our games are designed to be fair, with RTP rates determined by independent providers.
We are very sorry to hear that you decided to close your account! We have checked and you were assisted via email, and your account has been closed, as per your request.
In case you need any assistance, please do not hesitate to contact us.
