10 months ago
When I joined this site, the verification process was not necesary for crypto users. I joined the site three years ago.
Two months ago, I entered some Tether on the site and then I was asked to verify my identity. I said I don’t want to continue playing on the site and please return my last deposit because you have changed the rules. My request was not processed for 1.5 months. Then I was told to send an official request in an email with the reason and I did. In response, they asked me for 14 days to process it. After 14 days, they continued to drag out the matter and immediately restricted my email so that I could not email support. Or they deliberately did not answer, They also closed my account. And when I opened the site page to talk to support live, they repeated the same words and after 19 days they also closed support chat immediately and restricted my system to rating chat and continue.
On the X site or the old Twitter, I said in a comment why do they behave so disrespectfully? Exactly with such words, then immediately limited my X account.
Yes. If you have problem, they will treat you with such respect.
Two months ago, I entered some Tether on the site and then I was asked to verify my identity. I said I don’t want to continue playing on the site and please return my last deposit because you have changed the rules. My request was not processed for 1.5 months. Then I was told to send an official request in an email with the reason and I did. In response, they asked me for 14 days to process it. After 14 days, they continued to drag out the matter and immediately restricted my email so that I could not email support. Or they deliberately did not answer, They also closed my account. And when I opened the site page to talk to support live, they repeated the same words and after 19 days they also closed support chat immediately and restricted my system to rating chat and continue.
On the X site or the old Twitter, I said in a comment why do they behave so disrespectfully? Exactly with such words, then immediately limited my X account.
Yes. If you have problem, they will treat you with such respect.
Justbit Casino
5 months ago
Dear miriyam88,
Thank you for sharing your experience — we sincerely regret that you feel let down by the recent changes to our verification process.
Please understand that our identity verification requirements were updated to comply with evolving regulatory standards and to ensure the security of all transactions, including crypto. We know these changes can be frustrating, especially for long-standing customers who joined under different rules.
We apologize for the delays and communication issues you’ve described. This is not the level of service we aim to provide. We take your concerns seriously and would like to look into your case to resolve any outstanding issues as quickly as possible.
Please reach out to us again with your account details and any relevant information. We want to ensure your matter is addressed fully and fairly.
Thank you for your patience and for bringing this to our attention — your feedback helps us improve.
Best regards,
JustBit Casino Team.
Thank you for sharing your experience — we sincerely regret that you feel let down by the recent changes to our verification process.
Please understand that our identity verification requirements were updated to comply with evolving regulatory standards and to ensure the security of all transactions, including crypto. We know these changes can be frustrating, especially for long-standing customers who joined under different rules.
We apologize for the delays and communication issues you’ve described. This is not the level of service we aim to provide. We take your concerns seriously and would like to look into your case to resolve any outstanding issues as quickly as possible.
Please reach out to us again with your account details and any relevant information. We want to ensure your matter is addressed fully and fairly.
Thank you for your patience and for bringing this to our attention — your feedback helps us improve.
Best regards,
JustBit Casino Team.
