1 year ago
Good evening. My name is Tsiakalos Anastasios and I have played at Super Boss Casino. playing at the ezugi provider, I was not credited with the winnings of 20 euros, 37.5 euros, and since the last time, when I opened two positions in blackjack, out of 90 euros, I was credited with only 50, while I won in both positions. I had bet from 20 euros and on one occasion I won with blackjack while the dealer got burned. I have not been credited, i.e. 20 euros, 37.5 and 40 euros. a total of 97.5 euros. the provider and the casino are making fun of me that they can't get information while I have sent them everything. they still make fun of me. they have yet to give me an answer.
5
SuperBoss Casino
1 year ago
We are sorry to hear about your experience with the game. We have already sent a request to Ezugi provider and are waiting for their reply. We will contact you as soon as we receive it. It's in our best interest to provide best service possible to our clients!
Dear Anastasios.
We have just received a reply from the provider Ezugi about the rounds you have played.
There was an error : "General Error", known as latency timeout problem. Due to this the winnings were calculated incorrectly. We apologize for the inconvenience, and we will credit lost bets along with compensation.
Dear Anastasios.
We have just received a reply from the provider Ezugi about the rounds you have played.
There was an error : "General Error", known as latency timeout problem. Due to this the winnings were calculated incorrectly. We apologize for the inconvenience, and we will credit lost bets along with compensation.
