1 year ago
UNFAIR RULES !!! After deposit and accept the bonus You can't cancel it! all money (deposit + bonus) are now bonus and You have to make rollover, all games/wins are bonus until rollover met, You can't decide to play for Your money!
Chat:
Hi, my name is Daniil. How can I help you?
11:15
Hello would like to play without bonus as I can see all money are locked and I don't like this
how can I cancel it?
its first deposit bonus
Daniil 11:17
I understood your question and checked your profile. Unfortunately, there is no way to cancel the bonus, since wagering has already begun.
11:17
wow this is very bad
first time I see this
Show translation
all money to bonus
and cant cancel
ok then I'd like to close my account and get my deposit back
where can I write the request?
Daniil 11:18
You can find the details of the bonus on the "Bonuses" page in your profile, where all the information regarding it is indicated. We are sorry that you are having such difficulties.
11:19
ok sure but no info that you cant cancel first time I see this
ok then I'd like to close my account and get my deposit back
where can I write the request?
Daniil 11:21
Unfortunately, there is no way to return the deposit. However, if you really want to close your account, here is the algorithm for you: If you do not want to play on our site anymore, you can use the "Self-Restriction" function for 3 months in the "Limits" section of your profile. After your self-restriction expires, you can send an email to support@superboss.com asking you to permanently block your profile, indicating your ID, name and reason for blocking. Or your profile will be automatically blocked after 10 months of inactivity.
11:23
no way of return deposit? another story for publication to avoid clients of playing here, you have good opinions so far must avoid everyone then
so only after 3 months I can get my balance back?
Daniil 11:25
by registering on our website, you have confirmed that you have read all the rules and conditions of the casino. By making a deposit in the promotional offer, you also agree to the terms of the bonus, which are written in your profile, the "Bonuses" tab. Unfortunately, there is no way to return the deposit.
11:25
of course okay all screens made so see you on casino guru
bye
Chat:
Hi, my name is Daniil. How can I help you?
11:15
Hello would like to play without bonus as I can see all money are locked and I don't like this
how can I cancel it?
its first deposit bonus
Daniil 11:17
I understood your question and checked your profile. Unfortunately, there is no way to cancel the bonus, since wagering has already begun.
11:17
wow this is very bad
first time I see this
Show translation
all money to bonus
and cant cancel
ok then I'd like to close my account and get my deposit back
where can I write the request?
Daniil 11:18
You can find the details of the bonus on the "Bonuses" page in your profile, where all the information regarding it is indicated. We are sorry that you are having such difficulties.
11:19
ok sure but no info that you cant cancel first time I see this
ok then I'd like to close my account and get my deposit back
where can I write the request?
Daniil 11:21
Unfortunately, there is no way to return the deposit. However, if you really want to close your account, here is the algorithm for you: If you do not want to play on our site anymore, you can use the "Self-Restriction" function for 3 months in the "Limits" section of your profile. After your self-restriction expires, you can send an email to support@superboss.com asking you to permanently block your profile, indicating your ID, name and reason for blocking. Or your profile will be automatically blocked after 10 months of inactivity.
11:23
no way of return deposit? another story for publication to avoid clients of playing here, you have good opinions so far must avoid everyone then
so only after 3 months I can get my balance back?
Daniil 11:25
by registering on our website, you have confirmed that you have read all the rules and conditions of the casino. By making a deposit in the promotional offer, you also agree to the terms of the bonus, which are written in your profile, the "Bonuses" tab. Unfortunately, there is no way to return the deposit.
11:25
of course okay all screens made so see you on casino guru
bye
- SCAM REPORT
4
SuperBoss Casino
1 year ago
Good day blystor.We are very sorry you meet such unpleasant experiense using our casino. You can cancel the bonus, but only before the moment you start wagering it, information about the amount of wagering is indicated on the bonus card.Of course, different projects reserve the right to conduct bonus policies in different ways, so it’s a pity that you didn’t check with us in advance because we are in touch 24/7 and are always ready to suggest all the nuances.
