The player from Portugal experienced delays in withdrawing funds from PRIBET, with withdrawals remaining 'PENDING' for an extended period. The live chat provided only automated responses, and the player discovered that many others faced the same issue. We advised the player to wait 14 days for the withdrawal to process. Despite multiple follow-ups, no progress was made, and the player submitted additional documents as requested. Ultimately, the complaint was rejected due to the player's lack of response within the given timeframe.
Pribet Casino - Player’s withdrawals are delayed.
Amount: €2,600
Pribet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Sensitive attachment
Sensitive attachment
1 month ago
Translation
PRIBET really doesn’t pay. If you’re currently using PRIBET, try to withdraw your funds and close your account. They really don’t pay. As shown in the image below, all withdrawals remain "PENDING" for days and days and they never pay out. The live chat only gives automated responses saying that your request is being reviewed and that all withdrawals are processed manually. After researching on this portal, I found that hundreds of people have experienced the same issue I’m facing now. Let’s all report this betting house for fraud.
Automatic translation:
Public
Public
1 month ago
Dear mentesantuaria,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
1 month ago
Translation
Good afternoon, and thank you for your reply. Everything has been checked successfully. However, we don't understand why the amount is PENDING. And why it takes so many days for a withdrawal to be approved. If they are quick with deposits, they must also be quick with withdrawals. Based on what I see here in this forum, I have doubts that PRIBET is a serious house. However, I'll be waiting to see how it turns out
Automatic translation:
Public
Public
1 month ago
Translation
So far no change to the withdrawal request. It's been 2 days and no change. The withdrawal request is still in "PENDING" status. It's a disgrace and this is undoubtedly Scam. I can only report this bookmaker to the regulatory authorities.
Automatic translation:
Public
Public
1 month ago
Translation
On the third day after the withdrawal request, I receive an email asking for my bank statement. No yes or change in withdrawal status
Automatic translation:
Public
Public
1 month ago
Translation
4 days and so far no development and apparently even here the PRIBET representatives ignore the people. Shame on them. 4 days waiting for a PRIBET survey
Automatic translation:
Public
Public
1 month ago
Translation
4 days have passed and PRIBET still hasn't paid out my winnings. Even after I had already done the account verification when opening the account, they still ask for various documents. Worst of all, they don't ask for everything at once. They ask for installments, taking hours and hours to ask for each document. If you're reading this message and you're in the same situation as me, you already know that, like me, they're not going to pay. File a complaint with your country's online gaming regulator. And if you, who are reading this, don't have an account there yet, don't open one. They're crooks and frauds. PRIBET DOESN'T PAY OUT WINNINGS
Automatic translation:
Public
Public
1 month ago
Translation
5 days have passed and PRIBET is silent, my withdrawal of €2,600 is still "PENDING" with the possibility of canceling the withdrawal.
5 days is not enough for PRIBET to pay out the bettors' winnings. I had already done the account verification but they still asked me for a bank statement, which I sent and was reviewed by them but still unsatisfied, they asked me for a photo of me holding my ID which I also sent. However, no progress has been made. It's a shame that the Online Casino Regulators don't license these fraudulent bookmakers
Automatic translation:
Public
Public
1 month ago
Translation
Good morning, 5 days have passed and PRIBET is silent, my withdrawal of €2,600 is still "PENDING" with the possibility of canceling the withdrawal.
5 days is not enough for PRIBET to pay out the bettors' winnings. I had already done the account verification but they still asked me for a bank statement, which I have already sent and it has been reviewed by them but they are still unsatisfied, they asked me for a photo of me holding my ID which I have also sent. However, no progress has been made. It's a shame that the Online Casino Regulators don't license these fraudulent bookmakers. PRIBET's representatives here at GURU CASINO don't respond either, and when they do, they make people wait 14 days before taking action.
Automatic translation:
Public
Public
1 month ago
I understand your frustration. However, I suggest you wait the full 14 days before we proceed with the complaint.
