The player from Germany had repeatedly requested account closure through multiple emails and support contacts, yet the casino had not responded or processed their request. Despite expressing their desire to close their account and decline bonuses, they had faced customer-unfriendly behavior and a lack of acknowledgment for over a month. The Complaints Team had acknowledged the player's frustration but clarified that they could not compel the casino to close accounts unless gambling issues were present. Consequently, the complaint was rejected as the player had chosen to unsubscribe and close their account with the Complaints Team as well.
Pribet Casino - Player requests account closure has been ignored.
Amount: €1
Pribet Casino
Safety Index:Very lowSafety Index
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0.4
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Closed
Our verdict
Other
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
Translation
Hello,
I have written nearly 10 times to customerassist@pribet.com requesting to close my account.
Before that, I had already contacted support over 10 times and communicated my wish to close my account. Each time, they tried for half an hour to persistently keep me at the casino with various bonuses. I declined each time and stated that my account should be deleted. In the end, I was told to send an email to customerassist@pribet.com with my cancellation request.
When I mentioned that I had already written there multiple times without receiving any response, the only answer I received was that they would respond as quickly as possible.
The first email to support was sent on 11/14/2024! This casino is so customer-unfriendly that it has been over a month, and my account deletion has been denied, and not even acknowledged.
I have sent emails to customerassist@pribet.com on 12/01/2024, 12/07/2024, 12/11/2024, 12/12/2024, and 12/13/2024 and have still not received any response.
I want this casino to finally delete my data and my account, and I hope you can assist me in this regard.
Automatic translation:
Public
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2 months ago
Dear Unikat,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.
Could you please specify the reason for closing your account?
Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.
Do you have any balance in your casino account?
Thank you very much in advance.
Best regards,
Dominika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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2 months ago
Translation
Hello Dominika,
the credit amounts to 1 cent.
I have forwarded the inquiries.
The reason is that I am not satisfied there and the customer support is not good and therefore I would like to delete the account.
VG
Automatic translation:
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2 months ago
Dear Unikat, although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.
If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.
Thank you very much in advance for your understanding.
Public
Public
2 months ago
Translation
So casinos don't respond when you delete your account and you don't care? This site is no help either, delete my account here
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