PowerUp Casino - Player's withdrawal has been delayed.

The casino's website states that the withdrawal has been paid February 20, but this money has never arrived in my bank account. I have contacted the chat about 10 times and sent two emails to support. From both, I have requested a receipt of the transfer, in case it went to the wrong account number, for example. In the chat, they tell me they will get back to me via email. However, in my case, this has not happened. I sent the first email regarding this matter on March 3, and it has not been replied to. I sent the second one on March 10, and that hasn’t been answered either. The chat told me to check with my bank, which I did, and the payment is not stuck anywhere. The casino has not helped in any way to resolve the issue.

Hello arttuauranen2,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PowerUP Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Would it be possible to forward your statement from 24.2. up to this date to nikolas.b@casino.guru? As withdrawals may take up to 14 days to be processed, it's more likely that it has arrived later.

Looking forward to your answer.

Regards,

Nick

Hi! My account has been verfied since 7.2. I did get bonus when i made deposit. I spoke last with the chat on 19.3 about this problem. They said they will be in contact via email. I have not heard from them since. I sent statetment to the email adress. There is also screenshot from casino website about verification.

Dear Arttuauranen,

As per checking your account we can confirm that all three of your withdrawal request from February 2025, was processed and sent from our side.

We kindly request you to please share your bank statement from 1st February 2025 till 23rd March 2025. Please make sure you have not edited or modified your bank statement.

All the transaction from your bank statement within the time frame should we visible therefore, please upload the PDF as it is. So we can check with our relevant departments and help you further accordingly.

We are kindly waiting for your bank statement.

Best regards,

PowerUpCasino team