Powbet Casino - Player's withdrawal is delayed and support is unresponsive.

I am trying to withdraw €500 from my total balance of €1500.

My account has been correctly verified since the 25th of April.

I have access to my account. I requested my first withdrawal of €500. The amount has been deducted from my balance, but no transaction via bank transfer has been initiated. I am waiting for it to arrive. In the meantime, I have tried to contact customer support via online chat, and they have banned me as I am unable to access it. I created a different account to see if a chat is available and yes... indeed, they are not letting me access the chat. I sent an email on Monday, but I have yet to receive a response.

Dear troyacapdevila,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Do I understand correctly that your payment is still pending inside the account without being processed?
• Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

As their website indicates 3 days, we will then wait those 14 days. I hope I don't have any problems if I want to withdraw the rest, the strange thing is that they blocked me from accessing the online chat.

I fully understand your frustration, troyacapdevila. However, I will set the timer for additional 7 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear troyacapdevila,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.